Get in touch

Talk to the people behind the lots.

Whether it is an order, a certificate or an institutional account, you reach our team directly, and you hear back within one business day.

How we can help

Tell us what you need. We’ll take it from there.

01

Orders & delivery

Tracking, changes before dispatch, or anything that arrived damaged.

Please include

  • Your order number
  • Photos, if something arrived damaged
02

Lot documentation

Certificates, batch records and analytical questions about a specific lot.

Please include

  • The lot number on the vial
  • What you need the document for
03

Institutional accounts

Volume pricing, recurring supply and procurement paperwork for your organisation.

Please include

  • Compounds and quantities
  • Your timeline and delivery address

Send us a message

All fields are required unless marked optional. We never share your details.

Direct lines

What happens next

  1. We read it. Every message goes to a person on our team, not a ticket queue.
  2. We reply within one business day. Usually much sooner, Monday to Friday.
  3. We follow it through. Documents, quotes or carrier claims, handled until closed.